Shipping policy

At Petroomies, we believe shopping for pet essentials should feel as enjoyable as using them. That’s why we’ve designed our shipping process to be simple, reliable, and transparent—so your order gets to you smoothly, with no unwelcome surprises.

We cover all delivery costs within the United States, which means no hidden fees at checkout—just your selected pet products, delivered straight to your door. For now, our shipping is limited to addresses within the United States, and every order is prepared and packed with care before leaving our hands.

Processing time: Orders typically take 1–2 business days to prepare before dispatch.
Transit time: Delivery usually takes 3–7 business days once shipped.
Total delivery time: In most cases, your order will arrive within 4–9 business days.

Our daily cut-off time is 17:00 (GMT-05:00) Eastern Standard Time (New York), Monday through Saturday.

All shipments are sent with trusted couriers such as DHL, FedEx, or UPS to ensure your parcel arrives safely.

As soon as your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey to your door. While we always aim to deliver on schedule, occasional delays can occur—especially during busy periods or due to unexpected factors such as weather or carrier issues. If this ever affects your delivery, we’ll keep you informed every step of the way.

If you ever need assistance or have questions about your shipment, our friendly team is always happy to help. You can reach us anytime at info@petroomies.com